Live Chat Representative Job at TEC accutite, South San Francisco, CA

  • TEC accutite
  • South San Francisco, CA

Job Description

Live Chat Representative

TEC is a vertically integrated petroleum industry engineering and construction services company. TEC offers Web based/ Online Compliance Solutions, engineering, testing and compliance, and construction services.

TEC Accutite has more than three decades of experience providing deep expertise, exceptional service and advanced technology solutions to customers in the Bay Area and across North America. Our singular focus is to provide customers solutions for all their fuel storage and environmental compliance needs.

The construction process is broken up into three distinct phases: Pre-construction/Pre-development, Construction, and Post Construction/Close Out. At Wonder Works, we pride ourselves on the quality of services we provide within each phase. Unlike other builders, we offer flexibility in Delivery Methods for all phases of the work. Each situation and phase is unique and in order to be successful one cannot always follow established paradigms. We can act as General Contractor, Design-Builder, Construction Manager and even Developer.

We are looking for a dynamic and customer-focused Live Chat Representative to join our Customer Support team. The ideal candidate will be responsible for providing real-time support to our customers through live chat, resolving their queries and issues efficiently. If you have excellent communication skills and a passion for helping others, we want to hear from you!

Responsibilities:

  • Engage with customers in real-time through live chat to provide support and assistance
  • Resolve customer queries, complaints, and issues in a timely and professional manner
  • Identify and escalate complex issues to the appropriate team or department
  • Maintain accurate records of customer interactions and transactions
  • Provide feedback and suggestions for improving the customer experience

Qualifications:

  • High school diploma or equivalent
  • Previous experience in customer service or a similar role
  • Excellent communication skills, both written and verbal
  • Ability to multitask and work under pressure
  • Proficiency in typing and using live chat software

Skills:

  • Strong problem-solving skills
  • Empathy and patience when dealing with customers
  • Ability to work independently and as part of a team
  • Attention to detail and accuracy
  • Flexibility to work in a fast-paced environment
TEC accutite

Job Tags

For contractors

Similar Jobs

University of Pennsylvania

Clinical Research Assistant Job at University of Pennsylvania

 ...in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently...  ...and resources, and much more. Posted Job Title Clinical Research Assistant Job Profile Title Clinical Research Assistant A Job... 

US Postal Service

Postal Clerk - Ola Job at US Postal Service

NO EXPERIENCE REQUIRED PAID TRAINING PROVIDED JOB SECURITY The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nearly 1 million people and is hiring nationwide. There is NO experience required, ...

Sun Mar Health Care

MDS Coordinator/LVN Job at Sun Mar Health Care

Job Description Job Description Were a skilled nursing facility looking for dynamic associates to join our clinical team and provide our guests with a care experience that will change their lives! Under the direction and supervision of the Director of Nursing Services...

Lee Construction Group, Inc.

Waterproofing Helper/Technician Job at Lee Construction Group, Inc.

 ...Join Our Team as a Waterproofing Helper! Hey there! Are you looking to dive into the construction world? The PWC Waterproofing Team is on the hunt for new members, and no experience is needed well teach you everything you need to know! Compensation Hourly Rate... 

Uncommon Schools

High School History Teacher Job at Uncommon Schools

 ...difference! Job Description Uncommon High School History teachers work in department teams to push students towards being self-guided...  ...finances of our staff and their families. Our compensation philosophy values equity & fairness and attracting & retaining top talent...